Effective date: December 5, 2025

Open Introvert Ltd (“we”, “us”, or “our”) operates the website at https://openintrovert.com and related online services (together, the “Service”).

This Privacy Policy explains how we collect, use, share and protect your personal data, and your rights under UK GDPR and EU GDPR.

Personal Data means any information that identifies or could identify an individual.

By using the Service, you agree to the collection and use of information in line with this policy.

1. Who We Are

The Data Controller is:

Open Introvert Ltd
Registered in England & Wales
Company No: 12173677
Registered office: Brookfield Court, Selby Road, Leeds, LS25 1NB

We may also operate under the trading name “Sabrina Ahmed” or “Moving Forward After Loss” for certain coaching and digital services. Open Introvert Ltd remains the Data Controller.

2. What Data We Collect

Depending on how you interact with us, we may collect:

• Name

• Email address

• Phone number (where provided)

• Postal or billing address (where provided)

• Business or job role (where relevant)

• Information you send via contact forms, questionnaires or email

• Booking details (for calls, sessions or meetings)

• Purchase history for digital products or services

• Technical and usage data (e.g. IP address, pages visited, browser information, time spent on the site, device type)

• Cookie data and similar identifiers

We do not store your full payment card details. Payments are handled by third-party providers such as Stripe or PayPal.

3. How We Use Your Data

We use your personal data to:

• operate and maintain the website

• respond to enquiries and provide customer support

• manage bookings and calls

• deliver consulting or professional services

• process purchases of digital products or services

• send newsletters or updates if you have subscribed

• analyse website usage and improve the Service

• maintain security and prevent misuse

• comply with legal, tax and regulatory obligations

We do not sell your personal data.

4. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

• Contract – to provide services or digital products you’ve requested or purchased.

• Consent – for email newsletters or marketing communications you opt into.

• Legitimate Interests – for basic analytics, service improvement, site security and smooth running of our business, where your rights are not overridden.

• Legal Obligation – to meet legal, tax or regulatory requirements.

You can withdraw consent at any time by using the unsubscribe link in emails or contacting us directly.

5. Service Providers (Data Processors)

We use trusted third parties to help deliver and support the Service. These may include:

• Website hosting and content management – to host and run the site.

• Email and newsletter platforms – to manage mailing lists and send emails (e.g. Substack, Kit or similar).

• Digital product platforms – to host and deliver digital resources (e.g. Payhip).

• Scheduling tools – to manage bookings and appointments (e.g. TidyCal).

• Payment processors – to securely process payments (e.g. Stripe, PayPal).

• Analytics and security tools – to monitor performance and protect the site.

These providers only process your data on our instructions and are required to keep it secure and confidential. Where necessary, Data Processing Agreements or equivalent safeguards are in place.

6. International Transfers

Some service providers may process data outside the UK or EEA. Where this happens, we ensure appropriate safeguards are used, such as adequacy decisions or Standard Contractual Clauses, so your data remains protected.

7. Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including:

• providing services or fulfilling a contract

• managing our relationship with you

• meeting legal, tax and accounting obligations

• resolving disputes and enforcing agreements

Technical usage data may be kept for a shorter period unless required for security, legal or operational reasons.

8. Your Rights

Under UK GDPR and EU GDPR, you have the right to:

• access your personal data

• request correction of inaccurate or incomplete data

• request deletion of your data in certain circumstances

• object to or restrict certain types of processing

• request a copy of your data in a portable format (where applicable)

• withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details below. We may need to verify your identity before acting on your request.

You also have the right to complain to the Information Commissioner’s Office (ICO) or your local supervisory authority if you are concerned about how your data is handled.

9. Children’s Privacy

Our Service is not directed at individuals under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

10. Security

We use reasonable technical and organisational measures to protect your personal data. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective date”. We encourage you to review this policy periodically.

12. Contact

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact:

Email: sabrina@openintrovert.com